Help CenterPlatform · Onboarding

Documents

The selected client's shared materials library, with batch uploads, per-file results, direct viewing, and downloads.

Updated Aug 4, 2026 5 steps 3 questions answeredOpen this page in the platform
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Overview

Documents is the selected client's shared materials library for files and links used in onboarding and campaign work. You can upload supported files in one batch, see the result for each file, and open or download uploaded files directly.

How to use this page

  1. Select the client

    Pick the client in the top-right switcher. The stat band and document table are scoped to that selected deal.

  2. Upload one or more files

    Select Choose Files or drop files into the upload area, then choose one or more TXT, PDF, or CSV files up to 25MB each. SalesHive uploads the batch and shows an Upload results row for every file, including any error.

  3. Add a link

    Use Add link to save a complete http(s) reference with a name and optional note.

  4. Open or download an uploaded file

    Select the uploaded file name or Open file to view it in a new tab. Select Download to save the original uploaded file.

  5. Mark responder material

    Use the Responder switch to make a file or link available to the AI email responder for this client. Campaign settings can narrow that material further.

What the buttons do

Choose Files
Opens the picker for one or more supported files in the selected client's materials library.
Upload results
Shows a success or error message for each file from the most recent batch.
Add link
Opens the form for a named external reference.
Open file / Download
Views an uploaded file in a new tab or saves its original download.
Responder
Marks material as AI email-responder reference material for the selected client.

Common questions

Yes. Choose or drop one or more supported TXT, PDF, or CSV files. Each file is processed independently and appears in Upload results.
The result list shows the outcome for every file, so successful uploads remain available and you can identify the file that needs attention.
Yes. Select its name or Open file to view it in a new tab, or select Download to save the original file.
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