Overview
Blacklist is the selected-client suppression workspace. Manual tabs cover Domains, Emails, Unsubscribes, Phones, Ignored Inbox, and Undeliverable, while Meeting Suppression shows live read-only matches. Client users can add and import Domains and Emails after confirmation. Staff can also manage the remaining manual categories, remove entries, and download CSV exports. Large imports run in batches and report progress and final results.
How to use this page
Review automatic meeting suppression
Open Meeting Suppression to review live, read-only matches when the client setting is enabled. Each match identifies the company domain or normalized company name, the booked contact supporting it, contact status, and meeting timing. These derived matches are separate from manual blacklist records.
Pick the type to manage
Use the tabs to choose Domains, Emails, Unsubscribes, Phones, Ignored Inbox, Undeliverable, or read-only Meeting Suppression. Each tab shows its own count.
Add a client domain or email
In Domains or Emails, type the value and press Enter or select Add. You can include an optional reason. Client users can add these two selected-client suppression types, while staff can also manage the other manual tabs.
Search within a tab
Type in the search box and press Enter or select the search icon to find entries in the current tab. Select Clear search to return to the recent list.
Import client domains or emails from CSV
On Domains or Emails, select Import CSV and choose a file. Client users first see a confirmation that names the selected client, warns that future outreach will be suppressed, and explains that matching contacts may update. After confirmation, imports run in 50-entry batches with progress and a final added, duplicate, and contact-update result. Re-import the same file after an interruption to resume safely because existing entries are skipped.
Use staff-only export and removal controls
Staff can select Download CSV to export a manual tab's full list and can remove an individual entry after confirmation. Client users do not see export or removal actions, and cannot import or add other suppression categories.
What the buttons do
- Meeting Suppression
- Shows read-only, live meeting-derived matches. There is no add or delete action.
- Tabs (Domains / Emails / Unsubscribes / Phones / Ignored Inbox / Undeliverable / Meeting Suppression)
- Switches between manual suppression types and read-only Meeting Suppression.
- Add
- Adds a typed selected-client Domain or Email for client users. Staff can add entries on their permitted manual tabs.
- Search
- Finds entries matching your text within the current tab.
- Import CSV
- For client users, imports Domains or Emails only after confirmation, in 50-entry batches. Staff can use the import control on permitted manual tabs.
- Download CSV
- Staff-only export of the current manual tab's full list.
- Remove (trash)
- Staff-only removal of a manual blacklist entry after confirmation.